1. Introduction
Welcome to Siddhi Vinayak Computers. This Privacy Policy explains how we collect, use, protect, and handle personal information when visiting our website, purchasing refurbished products, or using our IT services at siddhivinayakcomputers.in.
We are committed to compliance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and maintaining transparency in our data practices.
2. Information We Collect
- Personal Identification: Name, email, phone, shipping/billing address.
- Transaction Details: Products/services purchased; payments processed via secure third-party gateways (we do not store full card/net banking details).
- Technical Data: IP, browser, OS, and browsing patterns via cookies.
- Communications: Records of emails, calls, or contact form submissions.
- Customer Device Data: Access only what is strictly necessary to diagnose and service the device, never browsing personal files without explicit written consent. Back up data before submitting a device.
3. How We Use Your Information
- Contract Fulfilment: Process orders, deliver products, and provide requested IT services.
- Communication: Send confirmations, respond to queries, and provide support.
- Business Operations: Internal record-keeping, accounting, and service improvements.
- Marketing (Opt-in): Send promotional updates only with explicit consent; unsubscribe anytime.
- Legal Compliance: Meet applicable legal or regulatory obligations.
5. Data Security
We implement technical, physical, and administrative safeguards to protect data from unauthorized access, use, or disclosure.
SSL Encryption: Our website uses SSL to protect data transmitted online.
6. Data Retention
Personal information is retained only as long as necessary for the purposes in this policy or as required by legal, tax, or accounting obligations.
7. Your Rights
- Access: Request a copy of personal information held.
- Correction: Request rectification of inaccurate or incomplete data.
- Erasure: Request deletion of personal data subject to legal limits.
- Withdraw Consent: Opt out of marketing or withdraw consent at any time.
To exercise these rights, please contact our Grievance Officer using the details below.
9. Changes to This Privacy Policy
This policy may be updated periodically. The latest version will be posted on this page with the effective date.
10. Contact Us & Grievance Officer
Siddhi Vinayak Computers
Attention: Grievance Officer
Address: G-9, Goyal Complex, NEAR, Sandesh Press Rd, Vastrapur, Ahmedabad, Gujarat, 380054
Email: support@siddhivinayakcomputers.in
Phone: +91 8387944208
Website: siddhivinayakcomputers.in